Frequently asked questions

Browsing, registering, posting a project and submitting proposals are currently free. Any future fees will be published on the Pricing page before they apply and will never be charged without your explicit agreement.

No. In this release payments are made directly between client and professional. The platform records agreed terms, milestones and manually entered payment references so both sides have a shared record. We do not collect card details, hold funds or provide escrow.

An administrator reviews each profile for completeness and policy compliance before it is published. This is not a verification of qualifications, identity or expertise. Clients should evaluate proposals, portfolios and references themselves.

You send a brief; our team reviews it, discusses requirements, and sends a written proposal with scope, exclusions, pricing, timeline and revision allowance. If you accept, we assign professionals and coordinate milestones through handover.

Nothing is public until you deliberately publish your profile after previewing the visible fields. Phone numbers, resumes and verification documents are private by default and only shared when you explicitly share them with a specific client.

The platform is for adults aged 18 and above. We ask for a declaration at registration and may ask for further assurance if there is reason to believe an account belongs to a minor.

Your project is saved as a draft until you submit it for review. An administrator checks it against the Acceptable Use Policy and publishes it, usually within a working day. Once published, professionals can submit proposals and you can shortlist, message and accept.

Direct hiring supports one accepted professional per project. If you need a team, post separate projects or request managed delivery, which can assign multiple professionals.

After accepting a proposal, you and the professional define milestones. Work is submitted per milestone; you approve or request changes. Payments are made outside the platform and then recorded with a reference so both parties have a record. Payment status is tracked separately from delivery status.

Yes. Draft and pending projects can be withdrawn at any time. Published projects can be closed. Active engagements can be cancelled by either party with a reason; see the Cancellation & Refund Policy for how recorded payments are treated.

Review keeps the directory useful: complete profiles, accurate categories and no prohibited content. Review notes are shown to you if changes are needed. Review is not an endorsement of skills.

You can have one active proposal per project. If you withdraw a proposal you can submit a new one while the project is still open.

Yes. One account can activate both capabilities from your settings; each has its own dashboard.

Go to Settings → Privacy. Marketing and other optional preferences can be switched off instantly. Account erasure creates a tracked request with a reference number; some records are retained for a limited period where the law or a dispute requires it, and this is explained before you confirm.

Application data is hosted with our hosting provider and files in object storage; the vendor register with locations is maintained by the operator and summarised in the Privacy Notice.

Use the Privacy & Grievance Contact page. Requests receive a reference number and a published response period.